Customer care
Talk to the people who hold your parcel
Write to us with the waybill number in the subject line. Every enquiry is answered by a member of the control desk, not an automated reply.
Email — fastest route
Royalmailshippingcompany854@gmail.comInclude the waybill number, the collection date and the destination city. For claims, attach the waybill and photographs of the packaging.
Opening hours
Monday to Saturday
08:00 – 19:00 UK time
Priority desk
Contract accounts reach their named account manager directly, including Saturdays.
Head office
18 Fenchurch Avenue, City of London
London, United Kingdom
Counter collections close one hour before the desk. Bring the waybill number with you.
Already shipped?
The tracking page shows every scan our staff have recorded, usually before an email arrives.
Track a consignment